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In part one of this blog, we touched on refera.com as the technology to prevent the loss of patients and improve the patient experience in the referral process. The patient is usually not too keen on being referred out of the comfort of the familiar to a new and maybe anxiety-producing situation. The refera professionalContinue reading “Top Five Technologies that improve the Patient Experience and Cash Flow: Part 2”
Introducing technology to manage patient referrals, records, and appointments keep all the information at your fingertips in one location. The haphazard process of referring your valuable patients out of the office to a specialist deserves a professional makeover. We are developing better technology to manage our patient’s appointments and follow-through, but are we improving theContinue reading “Using Technology to Fix the Broken Referral System and to Improve the Patient Experience: Part 1”
We live in a litigious society where miscommunications can end up with bad reviews on social media or, worse, a lawsuit. How we navigate the minefield of patient relationships determines whether we build confidence in our patients or mistrust and avoidance. An example of possible patient abandonment is when a patient fails to pay theirContinue reading “Save Yourself the Threat of an Abandonment Lawsuit”
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