Top Five Technologies that improve the Patient Experience and Cash Flow: Part 2

In part one of this blog, we touched on refera.com as the technology to prevent the loss of patients and improve the patient experience in the referral process.  The patient is usually not too keen on being referred out of the comfort of the familiar to a new and maybe anxiety-producing situation.  The refera professionalContinue reading “Top Five Technologies that improve the Patient Experience and Cash Flow: Part 2”

Using Technology to Fix the Broken Referral System and to Improve the Patient Experience: Part 1

Introducing technology to manage patient referrals, records, and appointments keep all the information at your fingertips in one location. The haphazard process of referring your valuable patients out of the office to a specialist deserves a professional makeover.  We are developing better technology to manage our patient’s appointments and follow-through, but are we improving theContinue reading “Using Technology to Fix the Broken Referral System and to Improve the Patient Experience: Part 1”

Save Yourself the Threat of an Abandonment Lawsuit

We live in a litigious society where miscommunications can end up with bad reviews on social media or, worse, a lawsuit. How we navigate the minefield of patient relationships determines whether we build confidence in our patients or mistrust and avoidance. An example of possible patient abandonment is when a patient fails to pay theirContinue reading “Save Yourself the Threat of an Abandonment Lawsuit”

“My patients have vanished without a trace; what happened?”

Why the referral process is broken. For there to be a solution, there must be a perceived problem.  When it comes to General Dentistry, situations develop where it is necessary to refer a patient, whether a new patient or an established patient, out of the office to a specialist for consultation and care.  Many ofContinue reading ““My patients have vanished without a trace; what happened?””

The Potential Revenue in One Lost Patient

Every dentist wants new patients, and most have some form of marketing in place to attract new patients.  Sometimes the marketing is an offer of discounted or free services, and sometimes it is about being part of the insurance network or the existence of an in-house membership plan.   The best marketing and advertising areContinue reading “The Potential Revenue in One Lost Patient”

Refera Revolutions how Patients are Referred and Tracked

It’s a family affair for dental brothers Sam Ahani, DDS, and Rowshan Ahani, DDS, MS. Several family members are also dentists, including (Mrs. Sam Ahani), Dr. Vafi.  She is practicing pediatric dental care with her husband, Sam, at their practice, Shore View Dental in Pacifica, California. Problems solvers by nature, neither of the brothers isContinue reading “Refera Revolutions how Patients are Referred and Tracked”